Re: Product Arrived Damaged Despite Excessive Packaging

That’s rough! Ceramic mugs are tricky to ship. Have you tried using special mug boxes? They’re designed to protect them better. Double-boxing might help too. Experiment with different void fills like foam peanuts or crumpled paper. Also, check if your shipping carrier is handling packages carefully. It might be worth investigating.
May it will help you.
https://custompackagingla.com/e-commerce-packaging/